CANCELLATION POLICY

This Cancellation Policy explains the terms under which orders placed on cmresinart.com can be canceled. Since many of our products are handcrafted and customized, cancellation requests must follow the conditions mentioned below.

• Orders can only be canceled before production begins.
• Custom or personalized resin products may not be eligible for cancellation once processing starts.
• Cancellation requests must be submitted within the allowed timeframe.

Order Cancellation Request

Customers may request to cancel their order shortly after placing it. If the order has not yet been processed or production has not started, the cancellation may be approved.

To request cancellation, customers must contact our support team with their order details as soon as possible. Once the cancellation request is reviewed and approved, the order will be canceled accordingly.

Custom & Personalized Orders

Many products on cmresinart.com are handcrafted and customized based on customer requirements such as name, design, size, or color.

Because these items are specially made, cancellation may not be possible once the crafting or production process has started. We recommend reviewing all customization details carefully before confirming your order.

Custom products that have already entered the production stage cannot be canceled or modified.

Processing Time

Orders typically enter the processing or production stage within a short time after payment confirmation. During this stage, materials are prepared and the crafting process may begin.

If a cancellation request is received after the order has entered the processing stage, we may not be able to cancel the order.

Refunds for Canceled Orders

If an order is successfully canceled before production begins, the payment will be refunded to the original payment method used during checkout.

Refund processing time may vary depending on the payment provider and banking procedures. In most cases, refunds are processed within a few business days after cancellation approval.

Contact for Cancellation

If you need to cancel an order or require assistance, please contact our support team with your order information. Our team will review your request and guide you through the cancellation process.

We always aim to provide the best customer experience while maintaining the quality and craftsmanship of our resin products.